Hipicka / Help Center
Frequently
Asked Questions.
A little clarity goes a long way. Find answers to common questions about shopping, payments, shipping, and more.
01Do I need to have an account to order?
No, you can place an order as a guest. However, creating an account has some benefits:
- A quicker checkout process
- Easy access to your order status and order history
- Updates about new releases and special promotions
02What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, Discover, and American Express, as well as PayPal.
03How secure is my online order?
Our checkout uses SSL encryption to help protect your information while it is transmitted to our payment provider for authorization. Your credit card information is not stored on our store's servers.
04Are there any exchange rates?
All our transactions are in US dollars (USD). If your card is issued in another currency, your card issuer will determine the conversion rate when the payment is processed. Additional currency conversion fees may apply depending on your card issuer.
05How do I set my shipping address?
Please enter your shipping address using English characters and punctuation where possible. If your address contains special characters, use their closest English equivalents when appropriate (for example, “ç” can be entered as “c”). Make sure your address is accurate before placing your order.
06Can I change my shipping address after placing an order?
Once an order has been processed or shipped, we cannot change the shipping address. If you need to request a change, please email support@Hipicka.com within 24 hours of placing your order. Changes cannot be guaranteed after processing begins.
We recommend providing a stable residential address rather than a temporary vacation address, as customs clearance may cause delays.
07How long does shipping take & how can I track my package?
Delivery time depends on your shipping option and destination. Once your order ships, we'll email you a tracking number and a tracking website so you can follow your package.
Customs clearance can sometimes cause delays beyond our control. Please see our Shipping & Delivery policy for estimated delivery times.
08What do I do if I have missing items in my order?
If something is missing from your order, please contact us immediately at support@Hipicka.com. Include your order number and details of the missing item so we can assist you.